Terms of Service

Acceptance of Terms

By using this website or engaging LBS Hygiene (Malaysia) SDN. BHD. (“LBS Group”) for any service, you agree to these Terms of Service. If you do not agree, please do not use this website or our services.

Our Services

LBS Group provides pest management, hygiene solutions, air purification, ambient scenting and hygiene products. The scope, schedule and price of each service are set out in the quotation or service agreement issued to you, which takes priority over this page if the two differ.

Quotations & Bookings

Quotations are valid for the period stated on them. A booking is confirmed once we have accepted it in writing or by message. Service outcomes can depend on site conditions, and we will advise you of anything that may affect results.

Customer Responsibilities

Please provide safe and reasonable access to the premises, follow any preparation or safety instructions we give before and after treatment, and let us know of any conditions that may affect the service.

Payment

Payment is due according to the terms on your invoice or service agreement. We may suspend services if payment is overdue.

Cancellations & Rescheduling

Please give us reasonable notice if you need to cancel or reschedule a visit. Charges may apply for late cancellations, as set out in your service agreement.

Limitation of Liability

To the extent permitted by law, LBS Group is not liable for indirect or consequential loss arising from the use of this website or our services. Nothing in these terms limits any rights you have under Malaysian consumer protection law.

Changes to These Terms

We may update these Terms of Service from time to time. The version published on this page applies from the date it is posted.

Governing Law

These terms are governed by the laws of Malaysia.

Contact

For questions about these terms, please contact us through the Contact page.