Privacy Policy
1. Introduction
LBS Hygiene (Malaysia) Sdn. Bhd. (“LBS Group”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 [Act 709] and applicable Malaysian data protection laws, standards and guidelines.
This Notice explains how we collect, use, process, store and disclose personal data when you visit our website, submit an enquiry, communicate with us, request an inspection or quotation, or use our products and services.
2. Personal Data We May Collect
We may collect personal data including:
- Your name, telephone number, email address and other contact details.
- Company or organisation name, job title and business contact information.
- Property, premises, postcode or location information that you provide to us.
- Service requirements and information contained in enquiries or communications.
- Quotation, appointment, inspection, service, service-report, billing and customer-support information where you become a customer.
- Technical information such as IP address, browser type, device information, website activity and information collected through cookies or similar technologies.
3. Sources of Personal Data
We may obtain personal data directly from you when you complete our website forms, contact us through WhatsApp, telephone or email, request an inspection or quotation, communicate with our employees or engage our services.
We may also receive personal data from your employer or authorised representative, referrals, service partners, publicly available sources and website analytics or advertising technologies where applicable.
4. How We Use Your Personal Data
We may process your personal data for the following purposes:
- To respond to enquiries and requests.
- To arrange inspections, appointments or site visits.
- To prepare quotations and proposals.
- To provide, manage and improve our products and services.
- To communicate service information and maintain service records.
- To provide customer support and manage our customer relationship.
- To operate, secure, analyse and improve our website and digital services.
- For accounting, administrative, fraud-prevention, legal and regulatory purposes.
- For direct marketing or promotional communications where the required consent has been obtained.
5. Disclosure of Personal Data
We may disclose personal data where reasonably necessary to the following classes of recipients:
- LBS Group companies and authorised personnel.
- Service providers supporting our website, CRM, communications, cloud storage or business systems.
- Contractors and subcontractors involved in delivering requested services.
- Professional advisers such as auditors, insurers and legal advisers.
- Government authorities, regulators, law-enforcement bodies or other parties where disclosure is required or permitted by law.
Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection and security requirements apply.
6. Cross-Border Transfer of Personal Data
Some service providers or technology platforms used by us may store or process personal data outside Malaysia. Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer is carried out in accordance with the Personal Data Protection Act 2010 and applicable cross-border data transfer requirements.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and measure the performance of our digital marketing activities.
Where analytics or advertising technologies are used, information such as device identifiers, IP address and website interactions may be processed by us or our technology providers.
You can manage applicable cookie preferences through the cookie controls provided on our website or through your browser settings.
8. Marketing Communications
We will only send marketing or promotional communications where permitted and where the required consent has been obtained. You may withdraw your marketing consent or opt out of promotional communications at any time using the unsubscribe method provided or by contacting us.
9. Data Security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, alteration, unauthorised access, disclosure or destruction. Access to personal data is limited to personnel and service providers who require it for legitimate business purposes.
10. Data Retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet operational requirements and comply with legal or regulatory obligations. When personal data is no longer required, we will take reasonable steps to securely delete or dispose of it.
11. Your Rights
Subject to the Personal Data Protection Act 2010 and applicable conditions, you may:
- Request access to your personal data.
- Request correction of inaccurate or incomplete personal data.
- Withdraw consent where processing is based on consent.
- Limit certain processing of your personal data.
- Object to the use of your personal data for direct marketing.
- Exercise your right to data portability where applicable and technically feasible under Malaysian law.
12. Providing Your Personal Data
Unless otherwise stated, providing personal data to us is voluntary. However, certain information such as your name and contact details may be necessary for us to respond to an enquiry, prepare a quotation, arrange an inspection or provide requested services.
If you do not provide information required for these purposes, we may be unable to respond to your request or provide the relevant service.
13. Changes to This Notice
We may update this Personal Data Protection Notice from time to time to reflect changes in our practices, services or legal requirements. The latest version will be published on our website together with the effective or last updated date.
14. Contact Us
Registered Company Name
LBS SERVICES (MALAYSIA) SDN BHD
Company Registration No.
201601021510 (1192449-H)
Address
No 3, Jalan Gangsa SD 5/3B, Sri Damansara, 52200 Kuala Lumpur, Wilayah Persekutuan Malaysia.
Telephone
+6012 295 0573
Website